Privacy Policy

Information you provide

When you submit an estimate or contact request, we may collect:

• your name, phone number, and email address;
• the ZIP code, address, or general location of the property;
• the service requested and details about the tree, stump, storm event, access, or other concern;
• a photograph you choose to upload; and
• information you include in an email, form message, or conversation.

Do not send sensitive personal information that is not needed to describe the service request.

Website and device information

Our hosting and security systems may process standard connection and diagnostic information, including your internet protocol address, browser and device type, requested page, referring page, date and time, and information used to detect abuse or troubleshoot errors. The estimate form also sends the page where the request began, the referring website's hostname, and any utm_source, utm_medium, or utm_campaign values in the page URL.

Calls, recordings, and transcriptions

Calls may be recorded, transcribed, or both after an audio disclosure. We may also receive call details such as the calling number, time, and duration. We use this information to route and handle requests, evaluate lead quality, resolve disputes, and grade call handling.

If you do not want to continue after hearing the recording or transcription disclosure, end the call and email service@fortbendtreepros.com.

By submitting an estimate or contact request, you ask us to send the request to a local service partner so it can be reviewed and answered. The information sent may include your contact details, property ZIP code or location, requested service, message, optional photo, submission identifier, originating page, referring hostname, and campaign-source values.

The service partner may contact you by phone or email about that request and is responsible for any later estimate or service agreement it offers. Form submission is not consent to recurring marketing texts, prerecorded telemarketing, or unrelated marketing. The current website is not configured to run targeted advertising or advertising pixels. The intended disclosure of an estimate request is the local service-partner routing described above.

We may disclose information to:

• the local service partner asked to review and answer the request;
• vendors that provide website hosting, lead-management, telecommunications, call recording or transcription, email, security, and related support;
• professional advisers or authorities when reasonably necessary to comply with law or protect rights and safety; and
• a successor in connection with a merger, acquisition, financing, reorganization, or transfer of relevant business assets, subject to applicable law.

Vendor handling is governed by each vendor's terms and privacy policies and by applicable law. A local service partner becomes responsible for information it collects during any later estimate or service relationship.

The website uses technical controls designed to reduce risk, including field validation, origin checks, authenticated forwarding to the lead-management endpoint, request-rate controls, and file-type and file-size restrictions for photos. No website, transmission method, or storage system can be guaranteed completely secure. Do not send information that is unnecessary for the request.

This website is intended for adults seeking property services. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided personal information may contact us using the methods above.

We may update this policy when website features, contact practices, vendors, legal requirements, or business processes change. The updated version will be posted on this page with a new effective date. Please review this page periodically.